Order Management for Pharmacy

Built for retention.

Capture more customers and grow revenue.

The all-in-one platform that turns scripts into lasting patient relationships, capturing more orders, increasing lifetime value, and growing revenue across every channel.

Amazon
Amazon
Webshop
Webshop
eRx
eRx
Email
Email
In-Store
In-Store
Custom
Custom
SparrowHub order management interface Open Orders Amazon Standard Delivery Australia Post Callout 5 Callout 6

Trusted by pharmacies across Australia

Amcal Logo
Priceline Logo
Chemistworks Logo
Aireys Inlet Pharmacy Logo
Barone Pharmacy Logo
Cat & Claudia's Community Pharmacy Logo
Southcity Pharmacy Logo
Smythesdale Pharmacy Logo
Amcal Logo
Priceline Logo
Chemistworks Logo
Aireys Inlet Pharmacy Logo
Barone Pharmacy Logo
Cat & Claudia's Community Pharmacy Logo
Southcity Pharmacy Logo
Smythesdale Pharmacy Logo
Order Management

Scripts leave when convenience does.

When patients can't order the way they want, they go elsewhere. Competitors are winning on convenience and once a patient leaves, they rarely come back.

SparrowHub gives your pharmacy the infrastructure to meet patients wherever they are, increasing lifetime value and repeat purchasing rates, without overhauling how your team works.

💊

Accept e-scripts online

Let customers send and pay for e-scripts from the comfort of their home with a custom-branded landing page.

🔗

Send payment links

Create and share pre-populated carts so customers can pay for their medication, compounding, or services online — no more risky over-the-phone payments.

🔔

Automate script reminders

Send customers who visit you in-store timely reminders to purchase their repeats with you, before they go elsewhere.

🔄

Create prescription subscriptions

Automatically send payment links when prescription repeats are due, making payment easy for customers and dispatch simple for staff.

Flexible Fulfilment

Give patients the freedom to choose.

Your patients want flexibility. With SparrowHub, you can fulfil orders however they need, while staying in full control of pricing and the patient relationship.

Home Delivery
📦

Home Delivery

Reliable, tracked delivery via Australia Post. Patients get status notifications every step of the way.

Same-Day Delivery

Same-Day Delivery

Via DoorDash for urgent or time-sensitive orders. Meet patient expectations in real time.

Click & Collect
🏪

Click & Collect

Collection notifications sent directly to patients the moment their order is ready in store.

Refill Reminders
🔔

Refill Reminders

Automated reminders that bring patients back before they think to look elsewhere. Retention, built in.

The platform is incredibly seamless, easy for staff to use, and has expanded our reach beyond our traditional catchment while creating a new revenue stream.

Arnav
Pharmacy Owner

We're really excited to be part of SparrowHub and launch our new online store. It's a great step forward for our pharmacy — helping us reach more people in our community and continue providing the care and convenience they expect from us.

Briddon
Pharmacy Owner

SparrowHub has transformed our dispensary. Every customer gets a collection number, is notified when scripts are ready, and is safely matched at pickup. We've streamlined dispensing, cut wait times, and improved patient safety.

Luke
Pharmacy Owner

Since bringing SparrowHub into our pharmacy, everything just flows so smoothly. It's like having an extra set of hands during the busiest parts of the day. Looking back, it's hard to imagine how we managed without it.

Ina
Pharmacist

SparrowHub has transformed the way we send out orders to our patients and has integrated seamlessly with our workflow. Our staff love it!

Claudia
Pharmacy Owner
Why SparrowHub

Built for pharmacies
that want to grow.

Everything you need to manage orders, retain patients, and grow revenue, all in one place.

Unified order view

Every order lands in a single queue with categories and filters. Your team knows exactly what to do next, every time.

📊

Real-time tracking

Live status across all channels. See pending, in-progress, and completed orders at a glance, with tracking links and order notes all in one place.

🔗

Multi-channel integration

Amazon, scripts, your webshop, email, in-store customers, all connected. Add new channels without disrupting your existing workflow.

🔒

Own the patient relationship

Unlike other solutions that own the customer, with SparrowHub, the patient relationship and the data remains your own.

See it in action

Watch SparrowHub at work.

See how pharmacies use SparrowHub to manage their in-store customers and keep patients coming back.

6+
Order channels supported
30s
To process an order
1.
Unified order queue
3+
Delivery & courier options
Get started

Don't lose another patient.

Book a personalised demo and see exactly how SparrowHub can work for your pharmacy from receiving your first order to long-term retention.

Or reach us directly: sales@sparrowhub.com.au  ·  02 9188 0823

We'll be in touch within 1-2 business days.